Do you know how satisfied your customers are with your products and services and what their overall experience has been with your company?
If your answer is “no” or “I’m not sure,” then you need to take action and find out.
Measuring customer satisfaction can show you where your business is on track and where you are struggling to meet customer expectations.
If your customer satisfaction is low, you should quickly find out why and look for solutions.
On the other hand, high customer satisfaction shows that customers are enjoying their experience with your company.
Did you know.
– The likelihood of selling to an existing, satisfied customer is 60-70% (while the likelihood of winning a new customer is 5-20%).
– Over than 33% of customers would consider switching due to an unsatisfactory customer service experience.
After a satisfactory customer experience, 69% of people would recommend the company to others, and 50% would use the company more often.
– Because of the potential impact on your business, it is important to understand what customer satisfaction is and why it is important to your business.
MALSTONE has the tools and experience to provide you with an analysis of where your customer satisfaction stands today. Furthermore, we can work with you to help improve the specific areas that customers perceive as critical. We guarantee a change within the agreed timeframe.
